Last updated March 10, 2026
Last Updated: Upon first publication on the Platform.
1.1. This Dispute Resolution Policy outlines the procedures for resolving disputes arising from the use of the Platform, including disputes between Buyers and Sellers, and disputes between Users and the Platform.
1.2. The Platform encourages all parties to resolve disputes amicably and in good faith before resorting to formal procedures.
2.1. Buyer-Seller Disputes: Disputes related to Products, including issues with Product quality, functionality, description accuracy, licensing, delivery, or refund requests.
2.2. Platform-User Disputes: Disputes related to Account actions (suspensions, terminations), content moderation decisions, payout disputes, and policy enforcement.
2.3. Intellectual Property Disputes: Disputes related to alleged copyright infringement, trademark violations, or other intellectual property claims.
3.1. Buyer-Seller Communication. Before initiating a formal dispute, Buyers and Sellers are strongly encouraged to communicate directly through the Platform's messaging system to resolve the issue.
3.2. Good Faith Efforts. Both parties should make good faith efforts to understand each other's position, provide relevant information, and reach a mutually acceptable resolution within 7 calendar days.
3.3. The Platform is not a party to Buyer-Seller disputes and has no obligation to intervene, mediate, or resolve such disputes. However, the Platform may voluntarily offer assistance as described below.
4.1. If direct communication does not resolve the dispute within 7 calendar days, either party may submit a formal dispute request through the Platform's support channels.
4.2. Required Information. A dispute request must include:
4.3. Platform Review. The Platform may review the dispute at its sole discretion. The Platform is not obligated to review or resolve any dispute.
4.4. Platform Decision. If the Platform chooses to review a dispute, it may:
4.5. Finality of Platform Decisions. Decisions made by the Platform in the course of dispute resolution are made at its sole discretion and are generally considered final within the Platform. Such decisions do not constitute legal judgments and do not prevent either party from pursuing other legal remedies.
4.6. Timeline. The Platform will endeavor to review and respond to dispute requests within 14 business days, but does not guarantee any specific timeline.
5.1. Eligibility. Refunds may be considered when:
5.2. Non-Eligibility. Refunds are generally not available when:
5.3. Refund Amounts. Refund amounts may be adjusted to account for the Platform's processing costs and may not include third-party fees (payment processor charges, currency conversion costs).
5.4. Effect on Sellers. When a refund is issued, the corresponding amount may be deducted from the Seller's pending balance. If the Seller's balance is insufficient, the amount may be deducted from future earnings.
6.1. Takedown Requests. Rights holders who believe their intellectual property is being infringed may submit a takedown request including:
6.2. Counter-Notification. If a User's Content or Product is removed due to a takedown request, the User may submit a counter-notification if they believe the removal was made in error.
6.3. Platform's Role. The Platform acts as an intermediary in intellectual property disputes. It does not make legal determinations regarding copyright or trademark ownership. The Platform may remove or reinstate Content based on the information provided, at its sole discretion.
6.4. Repeat Infringers. The Platform may terminate Accounts of Users who are the subject of repeated, credible intellectual property complaints.
7.1. A chargeback is a Transaction reversal initiated by the Buyer through their payment provider, outside of the Platform's dispute process.
7.2. Impact. Chargebacks may result in:
7.3. Preferred Resolution. Users are strongly encouraged to use the Platform's internal dispute process before initiating chargebacks. Chargebacks that are determined to be fraudulent or unjustified may result in Account termination.
8.1. If the Platform's internal dispute resolution process does not resolve your dispute, you retain the right to pursue resolution through external legal channels, including:
8.2. No Mandatory Arbitration. These Terms do not include a mandatory arbitration clause. Users retain their right to access courts and tribunals in accordance with applicable law.
8.3. For EU residents: You may use the European Commission's Online Dispute Resolution platform at the URL provided by the European Commission.
8.4. For Russian Federation residents: You may file complaints with Rospotrebnadzor (Federal Service for Surveillance on Consumer Rights Protection) or seek resolution through the courts of the Russian Federation in accordance with applicable procedural law.
9.1. Any claim or cause of action arising out of or related to the use of the Platform or these Terms must be filed within one (1) year after the claim arose. Failure to file within this period will result in the permanent barring of such claim, to the maximum extent permitted by applicable law.
9.2. In jurisdictions where this limitation period is not enforceable, the shortest limitation period permitted by applicable law shall apply.
10.1. The Platform reserves the right, but is not obligated, to investigate, mediate, or resolve any dispute.
10.2. The Platform's involvement in any dispute is voluntary and done as a courtesy. The Platform's participation does not create any obligation to participate in future disputes or establish a precedent for future decisions.
10.3. The Platform may decline to process a dispute if it determines, at its sole discretion, that:
11.1. All parties to a dispute must act in good faith throughout the dispute resolution process. This includes providing accurate information, responding to communications promptly, and genuinely attempting to reach a resolution.
11.2. Abuse of the dispute resolution process (including filing false claims, making fraudulent chargebacks, or using disputes as a competitive weapon) may result in Account termination and forfeiture of any pending balances.
12.1. To initiate a dispute or for questions about this Policy, please contact us through the Platform's support channels.